Client Care

Answers to the questions we are asked most — on orders, delivery, sizing and the making. If you need anything more, our Jaipur atelier is only a message away.

Whenever you place an order on INDIGREY, we automatically create your account using the email address or mobile number entered during checkout.

Sign in anytime with the same email address or mobile number to view:

  • Order history
  • Current order status
  • Shipment tracking
  • Saved addresses
  • Previous purchases

There is no need to create another account if you have already placed an order.

Sign in to My Account

Yes, we currently ship to the USA, UK, UAE, Australia, Canada, Austria, Germany, France, Netherlands, Belgium, Singapore and New Zealand.

  • International shipping is charged at ₹1,499 for orders below ₹9,999.
  • We offer FREE international shipping on orders above ₹9,999.

Delivery timelines vary by destination country and are typically between 5–12 business days after dispatch

Once your order is shipped, tracking details will be shared with you through the contact information provided at checkout.

Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible.

International orders are not eligible for returns.
However, if you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery and we will assist you.

Size exchanges are subject to product availability and our exchange policy.

Depending on your country’s regulations, customs duties, import taxes or other charges may apply. Any such charges are the responsibility of the customer.

Please refer to our Size Guide available on each product page. Measurements are provided in both inches and centimeters.

Yes. All Indigrey products are thoughtfully designed and manufactured in India.

We strive to display product colors as accurately as possible. However, slight variations may occur due to screen settings, photography and lighting conditions.

Our team will be happy to assist you.

Still have a question? Write to us at indigrey.info@gmail.com or on WhatsApp.