Shipping Policy
At Indigrey, we are committed to delivering your order safely and efficiently. Please review our shipping details below.
Processing Time
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Domestic Shipping (India)
- We offer free shipping on all orders across India (PAN India).
- No additional shipping charges at checkout.
- Standard Delivery: 3–7 business days.
International Shipping
We ship internationally to the following countries: USA, UK, UAE, Australia, Canada, Austria, Germany, France, Netherlands, Belgium, Singapore and New Zealand.
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International Shipping Charges:
- Orders below ₹4,999: Flat shipping charge of ₹1,499.
- Orders above ₹4,999: FREE international shipping.
- Delivery Timeline: 5–12 business days after dispatch.
- Customs duties, import taxes, or other charges may apply depending on your country. These are the responsibility of the customer.
Order Tracking
- Once your order is shipped, you will receive an SMS or email notification with a tracking number and link.
- This allows you to monitor your shipment in real time.
Delivery Guidelines
- Please ensure your shipping address and contact details are accurate and complete during checkout.
- Incorrect details may result in delivery delays or failed delivery attempts.
Delayed or Missing Orders
- If your order is delayed or has not arrived within the expected timeframe, please contact us and our team will assist you promptly.
Damaged or Missing Items
If you receive a damaged item or notice missing items, notify us within 48 hours of delivery with your order number and clear photos. Our team will provide an appropriate resolution.
Contact Information
Brand: Indigrey
Legal Name: Prabhasons Clothing Private Limited
Email: indigrey.info@gmail.com
WhatsApp: +91 96604 46646