Return and Refund Policy
At Indigrey, we want you to love what you wear. If you’re not completely satisfied with your purchase, we offer a 30-day return window for your convenience.
Return Eligibility
- Items can be returned within 30 days from the date of delivery.
- To be eligible for a return, the item must be:
- Unused, unwashed, and unworn
- In its original condition with all tags attached
- Returned in original packaging
- Items that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Products purchased on sale or discount
- Customized or made-to-order items
- Items marked as non-returnable on the product page
Return Process
To initiate a return:
- Contact us within 30 days of delivery
- Provide:
- Order number
- Reason for return
- Photos (if applicable)
- Our team will guide you through the return process
Refund Policy
- Once the returned item is received and inspected, we will notify you of the approval or rejection.
- If approved:
- Refunds will be processed within 5–7 business days
- The amount will be credited to your original payment method
Exchange Policy
- Exchanges are subject to product availability.
- If your desired size or item is unavailable, a refund will be issued instead.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Notify us within 48 hours of delivery
- Share your order number and clear photos
We will arrange a replacement or full refund at no additional cost.
Return Shipping
- Return shipping charges may apply unless:
- The item is defective
- The wrong product was delivered
Contact Information
For returns, refunds, or assistance:
Brand: Indigrey
Legal Name: Prabhasons Clothing Private Limited
📍 Address: AGARWAL HANDICRAFTS, G-696, RIICO Industrial Area, Sitapura, Jaipur, Rajasthan – 302022, India